5.7.2026

Notice of Rate Increase

We are writing to inform you of an upcoming adjustment to the rates for your wastewater services. Effective July 1, 2026 — the beginning of the third quarter billing cycle — a 5% rate increase will be applied to all residential and commercial wastewater accounts. We understand that any increase in utility costs affects your household budget, and we want to be fully transparent about the reasons behind this necessary change.

Why a Rate Increase Is Necessary

Our wastewater system has not seen a rate adjustment in over 15 years. During that time, we have worked diligently to absorb rising costs and maintain reliable, high-quality service without passing additional expenses on to our customers. However, the cumulative impact of inflation, increased regulatory compliance requirements, aging infrastructure, and the rising costs of chemicals, energy, and labor have made it no longer feasible to maintain current rates without compromising the integrity and safety of our operations.

The current cost of operating and maintaining our wastewater treatment facilities has significantly outpaced the revenue generated at existing rate levels. Without this adjustment, we would be unable to continue meeting state and federal environmental standards, fund critical infrastructure repairs, and ensure the long-term reliability of the system that serves our entire community.

Effective Date and Billing Information

The rate increase will take effect on July 1, 2026, coinciding with the start of the third quarter billing period. Your first bill reflecting the updated rates will be issued in accordance with your normal billing schedule following that date. The specific rate adjustments applicable to your account type will be detailed in a separate rate schedule enclosed with this notice.

Our Commitment to You

We do not take this decision lightly. Our team has carefully evaluated all available options to minimize the impact on residents while ensuring the continued safe and efficient operation of your wastewater system. The funds generated through this rate adjustment will be dedicated exclusively to operational costs, infrastructure improvements, and compliance with environmental regulations — investments that protect public health and the quality of our local waterways for generations to come.

Questions or Concerns

We encourage you to reach out with any questions or concerns regarding this rate change. Our team is available Monday through Friday from 7:00 a.m. to 3:30 p.m. at (717) 461-2727, you may email us at admin@whtsa.com or send written inquiries to the address listed above.

We sincerely thank you for your continued support and understanding as we work to maintain the safe, reliable wastewater services your household depends on. It is our privilege to serve this community, and we remain committed to doing so with transparency, accountability, and the highest standard of care.

Respectfully,

Jamie Aston

Authority Manager

West Hanover Township Water and Sewer Authority

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